Privacy Policy

This privacy policy provides you with information about how we collect and process your personal data.

Handford Homes is a controller of personal data.  We are registered with the Information Commissioners Office and our registered number is ZA464022.  We have a Data Protection Officer who works with us to make sure we process personal information only in the way the Data Protection Legislation says that we should.

What is personal information?

Personal information can be anything that identifies and relates to a living person. This can include information that when put together with other information can then identify a person. For example, this could be your name and contact details.

Some information is ‘special’ and needs more protection due to its sensitivity. It’s often information you would not want widely known and is very personal to you. This is likely to include anything that can reveal your:

Why we need to use your personal information:

Handford Homes is a division of Ipswich Borough Council and provides a range of services to both the public and private sectors.  Details of how we process, store and protect your personal data are available via the links below.

The legal basis for processing your personal information:

Generally, we collect and use personal information where:

We will only collect and process the information that we need.

How long we keep your data for:

We will only keep your information for as long as it is required by us in order to comply with legal and regulatory requirements or for other operational reasons. The retention period is either dictated by law or for our business need and is documented in our retention schedule. Once your information is no longer needed it will be securely and confidentially destroyed.

Why we share data and who we share it with:

We use a number of commercial companies and partners to either store personal information or to manage it on our behalf. Where we have these arrangements there is always a contract, memorandum of understanding or information sharing protocol in place to ensure that the organisations comply with data protection law.

Organisations that we may share your information with include; The DVLA, credit reference agencies, debt collection agencies, service providers and contractors and partner agencies/bodies.

We may also share your personal information when we feel there is a good reason that is more important than protecting your confidentiality. This does not happen often, but we may share your information:

When using personal data for research purposes, the data will be anonymised to avoid the identification of an individual, unless consent has been given for the use of the personal data in this way.

We do not sell personal information to any other organisations for the purposes of direct marketing.

Cookies Policy:

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How we protect your information:

We’ll take all possible steps to protect the information we hold about you (on paper and electronically) in a secure way, and we’ll only make them available to those who have a right to see them. Examples of our security include:

Your rights:

Data Protection law gives you a number of legal rights. These are:

However, this Right will not apply if the decision:

Organisations are required to ensure that appropriate safeguards are in place to protect your rights, freedoms and legitimate interests and you can ask to have any computer-made decisions explained to you.

How to request your personal information:

Requests should be made in writing – this includes email – and must include sufficient information to clearly identify you, so that we don’t provide your information to someone attempting to impersonate you (for example, your full name, address and date of birth). If you would find it easier to make a Subject Access Request verbally this is possible, however, we will also need copies of documents that prove your identity, in this way we can ensure your privacy rights continue to be protected.

If you wish to authorise someone to act on your behalf – this could be another individual or an organisation, such as your legal representative or Citizens Advice – it is important that you make your wishes clear and provide a form of authority to them so that we know they are acting under your instruction.

To make a request for access to your personal information, to report inaccuracies or raise a complaint, please email us at or write to us at:

Data Protection Officer, Handford Homes, Grafton House, Russell Road, Ipswich, IP1 2DE.

How to make a complaint:

We will always try to help you with queries and respond appropriately to all requests regarding the processing of your information.

If you have a concern about the way we are collecting or using your personal data or are not satisfied with the way we handle your requests please raise your concern with us in the first instance to allow us to investigate.

If you are still not satisfied with the company’s internal review procedure, you can refer your concerns to the Information Commissioner’s Office on their website or write to:

Information Commissioner’s Office
Wycliffe House
Water Lane

Changes to our Privacy Policy:

We keep our privacy policy under regular review. This privacy policy was last updated on 7th July 2020